Return Policy

1. 30-Day Satisfaction Guarantee

At Webacademyux, we stand behind the quality of our 3D modeling courses. We offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with your course for any reason within the first 30 days, you may request a full refund.

This guarantee applies to all course purchases made directly through webacademyux.ddd. We want you to feel confident in your investment and ensure our courses meet your learning expectations.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the original purchase date
• The request must be made by the original purchaser using the email address associated with the account
• You must provide a valid reason for the refund request
• The course must not have been completed in its entirety (more than 80% of content accessed)

Refund requests submitted after 30 days from the purchase date will not be eligible for a refund, except as required by applicable consumer protection laws.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team using one of the following methods:
   • Email: info@webacademyux.world
   • Phone: +44 29 2046 1919
   • Contact form: Visit our contact page
2. Provide the following information:
   • Your full name and email address used for purchase
   • Order number or transaction ID
   • Course name and purchase date
   • Reason for refund request
3. Our support team will review your request and respond within 2-3 business days
4. If approved, the refund will be processed within 5-10 business days

4. Refund Processing

Once your refund request is approved:

• Processing Time: Refunds are typically processed within 5-10 business days after approval
• Payment Method: Refunds will be issued to the original payment method used for the purchase
• Credit Card: Refunds to credit cards may take 1-2 billing cycles to appear on your statement
• Bank Transfer: Refunds via bank transfer may take 3-5 business days
• Digital Wallets: Refunds to digital payment methods may take 1-3 business days

You will receive an email confirmation once the refund has been processed. If you do not see the refund after the expected timeframe, please contact us.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Courses accessed more than 80% of the total content
• Refund requests submitted after 30 days from purchase
• Certificates of completion that have already been issued
• Third-party software licenses or tools included with courses
• Gift purchases (subject to separate terms)
• Promotional or discounted courses marked as "final sale"

6. Course Access After Refund

Upon approval of your refund request, your access to the course materials will be revoked immediately. You will no longer be able to:

• Access video lessons or course content
• Download project files or resources
• Participate in community forums or discussions
• Receive instructor support or mentorship
• Obtain a certificate of completion

If you wish to regain access to the course after a refund, you will need to purchase the course again at the current price.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have accessed between 50-80% of course content, we may offer a partial refund (typically 50% of the purchase price)
• If technical issues prevented you from accessing a significant portion of the course
• If course content was significantly different from what was advertised

Partial refund decisions are made on a case-by-case basis at our discretion.

8. Chargebacks and Disputes

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks can result in additional fees and may affect your ability to purchase future courses. We are committed to working with you to resolve any concerns promptly and fairly.

9. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies or serious illness
• Technical issues that prevented course access for an extended period
• Course content errors or significant discrepancies from advertised content
• Instructor unavailability affecting course quality

We may consider refund requests outside the standard 30-day window. Please contact us with detailed information about your situation, and we will review your case individually.

10. Gift Purchases

If you purchased a course as a gift, the refund policy applies to the original purchaser. The refund will be issued to the payment method used for the original purchase. Gift recipients cannot request refunds directly, but the original purchaser may request a refund on their behalf within the 30-day period.

11. Subscription and Bundle Purchases

For course bundles or subscription packages:

• Refunds are calculated based on the individual course prices at the time of purchase
• If you have accessed multiple courses in a bundle, we may deduct the value of accessed courses from the refund amount
• Subscription refunds are prorated based on the unused portion of the subscription period

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page with a revised "Last Updated" date. The policy in effect at the time of your purchase will apply to your refund request.

13. Consumer Rights

This policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws that cannot be limited by this policy. If you are located in the United Kingdom, you have the right to withdraw from your purchase within 14 days under the Consumer Rights Act 2015, subject to certain exceptions for digital content.

14. Contact Information

For refund requests or questions about this Return Policy, please contact us:

• Webacademyux
• 16 Meteor St, Cardiff CF24 0HW, United Kingdom
• Phone: +44 29 2046 1919
• Email: info@webacademyux.world
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

We aim to respond to all refund requests within 2-3 business days during our regular business hours.

By purchasing a course from webacademyux.world, you acknowledge that you have read, understood, and agree to this Return Policy.

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